Family Transition Coordinator

Position Description

About Family Reimagined

Family Reimagined is redesigning the way Australian families navigate separation.

Rather than families trying to coordinate lawyers, accountants, counsellors, parenting specialists and financial professionals themselves, we provide one coordinated team that supports them from initial separation through to implementation and beyond.

The Family Transition Coordinator is the family's primary point of contact and the owner of the family's transition process.

This role manages the process—not the parenting, financial or legal outcomes.

The Role

The Family Transition Coordinator is responsible for ensuring every family's transition is organised, coordinated and progressing.

You own the family's digital workspace, coordinate the specialist team, monitor progress against the Family Transition Roadmap and ensure every meeting, decision, action and document is captured and followed through.

You are responsible for creating a seamless experience so families always know what comes next and never feel they are navigating separation alone.

Much of this role will be delivered remotely using Microsoft Teams and the Family Reimagined platform.

Key Responsibilities

Family Onboarding

  • Conduct the initial onboarding with both parents.

  • Introduce the Family Reimagined methodology and explain how the process works and who will be supporting them from the team.

  • Ensure both parents understand the high level roadmap, technology and support available.

  • Coordinate completion of online inductions and educational modules.

  • Agree early stage tasks, meetings and dates with both parents.

Digital Workspace Administration

Own the family's secure online workspace by:

  • setting up each family's Microsoft Teams and SharePoint environment

  • creating document libraries and folder structures

  • configuring user permissions and security

  • managing confidential access between parents and professionals

  • maintaining security and information governance standards.

Act as the primary technology support person for families throughout their journey.

Strong experience using Microsoft 365, including Teams, SharePoint, Outlook and permissions management, is essential.

Family Communication Hub

Establish and manage communication channels by:

  • creating the family's group chat with both parents and the Family Reimagined team

  • monitoring the group chat

  • responding to process-related enquiries

  • ensuring requests are directed to the appropriate specialist

  • maintaining respectful communication standards

  • identifying issues requiring early intervention.

Family Transition Roadmap

Develop and maintain the family's personalised roadmap by:

  • scheduling family meetings with their support team

  • managing the timeline of key tasks & meetings and publish to sharepoint

  • recording agreed actions and responsibilities

  • updating progress throughout the family's journey.

Adjust the roadmap as family circumstances change.

Team & Meeting Coordination

Coordinate the family's multidisciplinary support team, including:

  • Family Redesign Specialists,

  • Family Financial Transition Specialists

  • psychologists, counsellors & coaches

  • other support professionals.

Ensure information flows efficiently while maintaining confidentiality and appropriate access permissions.

Coordinate meetings by:

  • organising Microsoft Teams meetings

  • ensuring recordings are securely stored

  • uploading meeting recordings and documents

  • maintaining complete meeting records

  • follow up agreed actions post meeting.

Following each meeting, ensure AI-generated meeting summaries, action items and deadlines are reviewed, allocated, published and tracked through to completion.

Family Support

Maintain regular contact with both parents throughout the transition.

Identify when either parent appears overwhelmed, disengaged or under significant pressure and refer to the wider support team.

Provide reassurance, practical guidance and a calm point of contact throughout the process.

Ongoing Relationship Management

Continue coordinating the family's support after separation or divorce are completed, and as requested by the family.

Remain the family's trusted coordinator as their needs evolve over time.

Desired Qualifications and Experience

Qualifications may include:

  • Business Administration

  • Human Services

  • Community Services

  • Information Technology

  • Psychology

  • Social Work

  • Education

or equivalent experience.

Highly regarded experience includes:

  • project coordination

  • client relationship management

  • Microsoft 365 administration

  • SharePoint administration

  • Teams administration

  • workflow management

  • stakeholder engagement

  • family separation

  • documentation and records management.

Our Vision

The Family Transition Coordinator owns the family's transition journey.

By combining outstanding organisation, empathy and technology, you ensure every action is completed, every decision is documented, every professional is coordinated and every family receives the support they need to confidently build their next chapter.